What does Orbeno do?
Orbeno turns customer feedback into a shared operating loop. Teams can collect feedback, identify recurring risk, assign ownership, document actions, and track follow-up outcomes.
Help center
Frequently asked questions
Clear answers about feedback, workspace operations, privacy, billing, and support.
What feedback can we add?
Use public reviews and business feedback only. Do not enter patient records, treatment documentation, payment-card data, government IDs, or other sensitive personal information. Orbeno rejects content that appears to contain health information on supported entry paths.
Which sources can we connect?
Orbeno supports CSV import and can connect configured Google, Facebook, and Instagram sources. Source availability depends on your organization’s connected accounts and permissions.
How does AI work in Orbeno?
AI can help draft public replies and summarize feedback patterns. It is an assistive feature: your team reviews, edits, and approves responses before any public action is taken.
Can I delete feedback?
Yes. Workspace users can delete individual feedback records or use the guarded Delete all action. Clearing all feedback also removes feedback-linked reply history, escalations, and issue-loop work; locations and standalone issues are preserved.
Where do I get support?
Signed-in customers can submit a support ticket from the Support section. Tickets are routed to Orbeno’s internal admin queue for triage and follow-up.
How do plans and billing work?
Plans are based on location capacity. When billing is enabled for your workspace, checkout and subscription management are handled through Stripe’s secure billing portal.
How can I request privacy help or exercise a data right?
Sign in and submit a Support ticket with the Privacy or Other category, including enough detail for us to verify and process the request. See the Privacy Policy for more information.
Need more help?
Send our team a ticket.
Support tickets are tracked in your workspace and delivered to the Orbeno admin queue.